Kick Start your 2011 Small Business Online Marketing: 8 Marketing Tips

Posted on February 10th, 2011

This week I have a guest post from Noah Battle from Sproutbox Media, an expert in SEO. Please contact me if you are interested in writing a guest post! Enjoy and I’ll talk to you next week.

The year and decade are not the only things that have changed. There is literally an explosion of options and opportunities for businesses to grow.

Some of those opportunities will prove invaluable, others might not. A lot will depend on your business, knowledge and sustained activity. Below, I have briefly listed 8 tips that can kick start (or enhance) your business online marketing plan for 2011.

Start with a review of your current marketing activities. It’s interesting the number of businesses that don’t realize how much they are spending on marketing or how much of a return on their investment (ROI) they are getting. Think about it for a bit. Where are you spending your marketing dollars? How much is going to yellow pages, local newspaper, direct mail, website, internet marketing, etc.? Do you know where your new business is coming from? What forms of advertising is paying off? Where are you getting new clients? Are you meeting your revenue goals?

If needed, set aside a few hours to review your current marketing activities and your marketing ROI. Find out what’s working and what’s not working. Reallocate money into what is working, or better yet, start using the money that is not working by expanding your overall marketing options. Get more into the new online marketing opportunities that have fast become mandatory for accelerated business growth.

Is your website performing?

Your website should be an asset that is building your business value on a year to year basis. If it isn’t, you should seriously consider if you have made the right website investments and whether your investment level has been serious enough to compete in today’s business environment.

Give your website stats a hard look. Make sure you are using Google Analytics (it’s free) or some other high quality stats package. Know your number of website visitors, where they are coming from, what pages are ranking on the first page of Google, your visitor to customer conversion ratios, etc. These are critical performance factors of your business.

Your website needs to be fast, it has to be easily navigated and it needs to be functional. This is your new business storefront. Use your website to tie everything together including links to your social media pages, blog, subscription to your email newsletter and more. If your website is not doing what it couldor should, then get help ASAP.

Is your website ranking for the most important phrase in your industry?

More than 70% of local consumers of your product or services will “Google” you before purchasing. An astounding 98% of searchers will only review the first page of search engine results. That means that only 2% of searchers will find your business if it is not on the first page. Search for your business in the major engines, Google, Yahoo, and Bing to make sure your website is listed, if it comes up then you are fine. Your search should be for the main industry phrases, not your business name. Hint: Consumers that already know your business name are a small percentage of the local consumer you want to do business with. Instead of business name, search for “City + Industry Keywords”, e.g. “Portland Dentist”, “Portland Bookkeepers”, “Portland Accountant”, etc. without the quotes. If your business comes up on the first page, then keep doing whatever you are doing. If not, then make ranking a high business priority for 2011.

Are you getting your share of the Google Places Goldmine?

If you are a small business owner, you can’t go anywhere on the Web without hearing about Google Places. Google is certainly making a hard push toward local search with the back-to-back launches of Place Pages, Place Search, Google Hotpot and a seemingly never-ending list of local announcements. If you’re a small business owner, it’s not always an easy job to keep up, but it’s really important that you do. Google Places is a goldmine of opportunity for those smart enough to get first page positions.

Google has reported that more than a billion searches each month are for local products and services. That number is growing each month. In addition to the local focus, Google Places has the advantage of being faster to rank than traditional SEO and is less expensive than Pay Per Click (PPC).

Here are few pointers to help you rank for less competitive markets. Competitive markets will be covered in an upcoming post or webinar:

  • First thing is claim you’re listing, completely.

A big mistake that many small business owners make with Google Places is not claiming their listing or taking the time to accurately fill out all of the fields. You want to make sure your profile is as complete and accurate as it can be. When you claim your listing, you’ll be asked to include basic information about your business, such as business name, address, phone number, website address, e-mail address, categories, service areas and location settings, hours of operation, payment options, photos (up to 10 photos), videos (up to five YouTube links) and any additional details. Every available field should be filled out in order to give your business the best chance for ranking high.

  • Smart Keywords.

When you fill out your listing, be smart about your keyword usage – using terms related to what you do and your location. Do your keyword research to know which terms searchers are using to find your business. Make sure those keywords are included in your description, and be sure you are listing your business in the right category. Do not stuff the description with keywords (you only have 200 characters), but do keep search engine optimization in mind when you’re writing it. Keywords are one of the factors Google uses to decide when it’s appropriate to show your site. Be smart, use the right keywords and don’t overdo or under do it.

  • Add images.

Why should you bother uploading photos of your business? Well, because the new Place Search is putting those image thumbnails right next to your site URL in the search results. Your site + Places page now shows up in the same package. This gives you another opportunity to grab a searchers eye and get them to click on your listing instead of competitors.

  • Encourage Reviews.

It is wonderful how the opinions of friends and online peers are so highly valued. We check reviews before we buy from Ebay, we check Amazon reviews before buying there, and we check reviews before we book an important dinner. There is a massive social trend toward a pervasive use and dependence on reviews. Reviews are already a heavily weighted component of the Google Places ranking algorithm. With Google Hotpot and reviews becoming part of Social Search, it’s clear that reviews could very soon become part of Google’s overall ranking algorithm strategy.

As a small business owner you need to encourage customers to leave reviews about your business. Reach out to them during checkout, after the purchase, in e-mail newsletters, in company mailings and at other touch points. Teach them how to leave reviews and direct them to the appropriate sites. Let customers know how important reviews are to your business. You need to start figuring out how you’re going to positively solicit reviews from customers in a way that won’t turn them off.

Local search has changed. Web search has now become local search, and that means small business owners must compete much differently than they did before. More than ever, it’s all about creating a comprehensive online strategy, showing users and search engines that your business is a relevant and trusted brand. Search engine optimization is about to become more important for local businesses than it ever was before. Make sure you have a smart 2011 online marketing plan to compete and succeed!

Other important areas to consider:

  • Mobile Marketing
  • Pay Per Click Marketing
  • Starting/Expand an eMail Newsletter
  • Integrating Online and Offline Promotions
  • Getting Really Serious about Social Media Marketing


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Tricks to branding a jewelry line: Interview with Peggy Li

Posted on November 24th, 2010

Peggy Li has been creating beautiful jewelry for over 8 years. Peggy’s jewelry designs are deceptively simple, featuring artisan craftsmanship mixed with contemporary approaches to contrast, color, texture and composition. There’s a good chance you’ve seen Peggy’s creations on TV shows such as Grey’s Anatomy, Without a Trace, Buffy, the Vampire Slayer, and others. I was honored to have the opportunity to ask her about favorite marketing tools and how she has built a successful business.

What is your business?

I design and make handmade jewelry.

What are some of the tools you are using to market your products? What’s working/what didn’t?

I use many tools to market my business, including SEO fo rmy website, having a blog, Twitter Feed and Facebook Fan Page.  The tough thing about marketing is about measuring its success. I firmly believe that it is important to have your brand “out there”, and marketing achieves that. If you use social networks like Twitter and Facebook, there is a greater chance of our brand being shared with new customers, and that’s always important.

PR is something I’ve usually done on my own, but as my business has grown, I needed to hand off some of the work, and PR seemed like a good one to hand over to a professional! PR gets your brand name out there, and if done on the internet, can bring back valuable links back to your website, which is great for SEO.

Have a fun or interesting story of one way you attracted new customers (through traditional or social media means)

I recently did a cross-promotion with a photographer friend of mine, where I gave her coupons to my website for gift bags for her clients. She works with a lot of engaged couples and moms, so it was the perfect fit!  It seemed like a great outlet to test, and while I haven’t gotten great results from it (yet), I think doing partnerships with people or businesses that are closely related to yours is a smart way to target customers who will be interested in your products.

What made you decide to work with your current shopping cart? What do you like/don’t like about it so far?

When I was overhauling my website a few years ago, I wanted a cart that would have templates and be easy to update by myself. Yahoo is a large, reputable company, and while a little more expensive, has a large user base and therefore some good support and new features being added on a regular basis.

I do wish it was a little more flexible, but in recent months Yahoo has been rolling out new improvements, and so that is an ecouraging sign.

Have any exciting tips or tricks you’d like to share for new business owners?

My biggest tip is to hang in there and not be shy about telling people about your business! You’ll be amazed at how many people will be interested or will offer you help. You never know.

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Facebook groups vs. fan page – what should you use?

Posted on February 4th, 2010

I get a lot of questions from clients about Facebook Fan Page vs. Facebook Groups. It can be overwhelming to know which one to choose, but here’s a breakdown for you:

Facebook Groups are best used for non-profits, fundraiser groups, and friend gatherings such as a bowling group. The group is very oriented around events and doesn’t possess the same amount of features that the Fan page has. Facebook considers groups to be an extension of your personal actions. When you post something as a group administrator, it looks like it’s coming from you and is attached to your personal profile.

Facebook Fan Pages allow for businesses, organization, and brands to have a place to talk to their customers and clients. Unlike groups, fan pages are visible to people who aren’t logged into Facebook and are thus indexed by search engines. Pages communicate by “updates” which show on the news feed of a fan. Pages can have applications as well. A Fan Page can create content that doesn’t linked to you personally.

You do need a personal profile in order to use either one of these features, but one advantage of a Fan Page is ability to assign other people as admins of the Fan Page, this is especially nice if you are delegating the updates to an employee or an assistant.

Overall, Groups and Fan Pages are powerful and if used properly, can help promote a great cause or a business.

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Bing, does it make searching easier?

Posted on September 22nd, 2009

Just when you think you are getting comfortable with Google and learning how to use it, Microsoft introduced Bing (about 4 months ago). Why should you care about Bing when Google gets most of the attention?

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Here’s some interesting reasons:

1) Bing was the fastest growing search engine for the month of August, metrics firm Nielsen says. Bing expanded by 22.1 percent to claim 10.7 percent of the U.S. search market.

2) Bing does track your searches for you on the sidebar, which is kinda nice.

3) Bing is aimed to help you search in categories like shopping, hotel, movie times. Basically, it’s really focusing on helping you buy things.

4) Yahoo decided to partner up Microsoft and have Microsoft supply Yahoo sites with Bing’s search technology for the next 10 years. This is still being approved by the government. Talk about a powerhouse!

4) Bing’s trying out  Visual Search – Bing defines it as: “Visual Search allows you to quickly scroll through the galleries or do a one-click refinement using the quick tabs on the left, which are specifically relevant to the type of results you are browsing through”  – I have a feeling the Google Wave might out do this and more in time.

5) Here’s some SEO tips when using Bing  – some are actually surprising.

There you go, I’m not sure if I’m sold on Bing myself, but I know it’s definitely another tool businesses need to be aware of and how it can help them.

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