Archive for the ‘ interview ’ Category

Sock it to Marketing: Interview with Carrie Atkinson

Posted on September 15th, 2010


Carrie Atkinson
When I was down in Austin for SXSW back in March, I got to meet Carrie Atkinson, the woman behind “Sock It to Me“. I was pretty excited, I LOVE her socks. I remember buying them from her years ago at Saturday Market and buy them all the time at Sock Dreams. Socks are a present my husband knows I will always love!

Carrie’s done an amazing job growing her business based around socks! For over 6 years she’s built her business, one pair of socks at a time and you can now find her socks all over the globe in stores and online. I had a chance to interview Carrie about her business and her secrets to marketing her online store!



Describe your business:

We design and import socks, made in South Korea. We receive the samples from the Korean manfactures, approve the samples, and give an “ok” to the final design.  We receiving containers of socks several times during the year. We focus on a combination of wholesale and retail: fresh, new designs. Engaging the customers within our community with local/national design contests.

Which Marketing Tools do you use?

Twitter and Facebook – don’t have an agency or large budget, still very bootstrapping it. We throw designer contests and do a full page ad for the contest in local papers.

Blogging, sending out samples to different people, networking, and face to face contact. We have been trying out Google Adwords recently too.

What Marketing Tools are the most successful?

Facebook - We get more fans that way than just Twitter followers and have the ability to have pictures, have customers name socks, etc.

What’s worked the best?

Submitting something totally unrelated to socks! Once we posted a question about Johnny Depp’s new movie this year on Facebook and our blog, and we couldn’t believe how many responses we got!

Tips & Tricks

For at least 2 years, I set up a booth at Saturday Market and sold socks. I got a chance to talk to customers face-to-face and establish an open dialogue. Really liked getting honest feedback.

Overall, Facebook, Twitter, Bloggin and Contests have been great marketing tools and very afforable. Don’t forget to listen, listening to your customer’s voice their opinions is critical.



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Promoting tourism through the social media and mobile

Posted on April 21st, 2010

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I met Lynnette Braillard at SXSW recently. I was fascinated by her role with Visit Bend and how she promotes tourism through online marketing. If you get a chance, check out their website, it’s a great example of how tourism is changing and adapting with the new wave of media.

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Spreading the word online about “being prepared” for natural disasters

Posted on March 31st, 2010

Amy Sandoz, Owner of Ready Set Go Kits, has been helping people all over the world prepare for natural disasters. Her website offers different emergency kits for different situations (work, school, home, car), there’s even one for pets! Amy’s learned some great strategies to spread the word on her life-changing kits. Her interview highlights why businesses use social media and how connections are made that would have never happened in the past.

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rsgkits1

Who does your business help and why?

Ready Set Go Kits sells emergency preparedness products, specifically 72 hour emergency kits for homes, cars, schools and offices.  The idea is to provide complete 72 hour kits so that families, schools and businesses can be prepared for emergencies quickly and easily without a lot of maintenance.

What social media tools have you experimented with? What’s worked the best?

Right now we have a blog (www.readysetgokitsblog.com), a Twitter page, a Facebook Fan page and a Facebook profile.  I’m using su.pr to post to both my Twitter and Facebook profile and it tracks the clicks I receive from my posts.  I am finding that my Twitter posts are receiving the steadiest forms of traffic back to my website.

How do you see social media changing businesses over the last year?

The open forum format of social media gives consumers a platform to voice grievances or give thanks that is highly influential.  Businesses have had to devote manpower specifically to address this forum and create relationships with their clients on a more personal level.  This outreach builds a new level of trust between a business and its clients that creates an obligation for businesses to start acting with social interests in mind.

Have any funny or touching connections you’ve made using social media?

I love how social media gives you the ability to share information and advice freely with strangers.  One entrepreneurial Facebook group I joined had a member who sent out a blast asking for advice on a start-up website.  I most likely will never meet this person in real-life but he was able to benefit from hearing about my struggles and successes without having to pay for a seminar, book or class.  Exchanges like these make social media very powerful.

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Building an audience with your blog: Dave Knows Portland

Posted on March 9th, 2010

Being a native Portlander, David Strom knows his way around PDX. Over the last year, he’s become an important online source for Portland events and festivals.  Starting off slowly and building an audience, Dave started a blog called “Dave Knows: Portland‘ and has developed a great formula of providing the right content and keeping people coming back for more. Learn how he got started and where he’s headed with “Dave Knows: Portland“.

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What inspired you to start your blog?

In Portland during the summer there’s something going on every weekend
- street fairs, beer fests, cultural festivals, etc. These are the
kinds of things that interest me. A few years ago I found myself
keeping track of upcoming events and coordinating my friends’
weekends, via email. Basic information about these kinds of events,
date and time maybe, could be culled from newspapers and other
websites, but other than for the bigger beer fests, it was really hard
to find information about them. I’ve noticed that if it doesn’t have a
corporate sponsor, most mainstream media will relegate an event to
some obscure, usually reader submitted, “community happenings”
section, or not mention it at all.

One day in Spring 2007, I was hanging out with friends when someone
asked “Hey, when’s the Polish Festival?” Another friend, a long time
recipient of my weekend coordinating emails, immediately answered
“Dave knows!” That was the Eureka moment. I was working in web
development at the time, and knew setting up a blog was fairly simple.
I already had the basic infrastructure for the blog already, in the
form of bookmarked webpages and my email archive. In addition to my
interest in festivals, street fairs, and beer, I have an insatiable
curiosity about Portland, pinball, soccer, accordion music, poutine,
and other esoteric things that, by mainstream media standards, are too
obscure for them to waste much time on. I knew there was a niche in
Portland for these sorts of things.

What’s been the best/most effective way to promote it?

Definitely, the best and most effective way to promote the blog has
been to understand and embrace blog culture. I always credit and link
to other bloggers’ work if it in anyway influences my post (something
traditional journalists are loathe to do – they don’t want to miss the
appearance of having a scoop!). It’s the polite thing to do, it builds
up camaraderie in the blogging community, and frankly, it helps us all
get better google rankings.

I’ve experimented with reddit and stumbleupon, and some other local
and topical aggregators, but self promotion is usually discouraged on
these sorts of sites, and ultimately I’m happier with steady, somewhat
predictable, growth than occasional weird spikes in traffic.

Right now the blog has some bus ads running (a fabulous birthday gift
from my awesome girlfriend!
http://portland.daveknows.org/2009/12/18/dave-knows-on-the-back-of-the-bus/),
but it’s hard to identify visitors to the blog who visit because
they’ve seen a bus ad. Traffic has been up the past few months; I
like to think some of that is due to the ads.

How has your experience been being a blogger in the Twitter community,
what have you learned?

Twitter has proven to be a great boon to my blog. It’s not entirely
frowned upon to self promote – if you’re measured about it.
Ultimately people can just stop following you if your Twitter habits
irritate them. But of course, you don’t want to irritate them. When
I have a new post I announce it on Twitter, but that’s about the only
self promotion I do. Lots of the folks I follow on Twitter have blogs
or other creative projects, so I get updates on those in real time,
and I can retweet the things that interest me; similar to blogging,
there’s a Twitter ethic of retweeting with credit.

What’s the future of Dave Knows Portland, where do you want to be in a year?

The blog has opened some doors for me that I would never had expected.
I’ve been a guest on Portland Sucks and Savor
Portland
. I’ve been asked for interviews [by
you!]. It’s been somewhat disconcerting for me, as an introvert, to
find that in some circles my alter ego, “Dave Knows”, is a
“personality”, and considered a source of “news”.

My girlfriend and I are constantly brainstorming for ways to maybe
possibly someday make a living from our blogs (Heather blogs at
http://mile73.com and we share the blogging duties at
http://portlandpoutine.com), and we have a few long term ideas I’m not
at liberty to discuss ;-) I just started offering advertising space
on my blog (http://portland.daveknows.org/advertise/), but so far the
blog barely makes about $1/day from Google Adsense. Over the next
year the staples of my blog will remain events, beer, and soccer news.
But my blog posts on fellow Portlanders’ creative projects have been
fun to work on, and are well received. I plan to do a lot more posts
like them in the future.

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Engaging customers with a pair of earrings

Posted on March 3rd, 2010

Oh, my, how the internet has changed our lives. Who would have imagined years ago that we could construct beautiful pieces of gemstone jewelry through a website? Gemkitty has tapped into this niche and has become a destination for ladies to create their own stylized jewelry.

How do they attract followers to come make a necklace? Check out my interview with Arwa Jumkawala, one of the owners.

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What’s your business?

Gemkitty, Jewelry Designed by You is a online jewelry retailer, where you can customize your own gemstone necklace with a few mouse clicks. Your design is then handcrafted especially for you.

When did you start using social media and why?

As a web-based business, we knew we needed to be involved in social media in order to truly engage with our audience. Primarily, we use Twitter and Facebook, which we set up as part of our launch. Social media gives us a chance to have conversations that wouldn’t have been possible otherwise, and the real-time nature of the feedback has been fantastic.

Has social media changed your business?

Yes! In addition to being able to build relationships with our customers, it’s also helped me keep connected with fellow entrepreneurs. And it’s proved really effective at keeping me in the loop with jewelry fashion trends and local events.

How to you envision social media changing in the future?

I think companies engaging in social media will become smarter at actively engaging, rather than just broadcasting messages to their audience. We’re already seeing that trend, but it’s surprising to me how many people still don’t seem to understand why fans might be annoyed if all you tell them is: buy me, buy me, buy me.

Have a social media story you’d like to share?

Recently, we wanted to thank our earliest Facebook fans for their ongoing support. So we messaged them and offered them two pairs of earrings for free. No strings attached.  One pair was for them and one for a friend of their choosing. We received a lot of positive feedback, including emails from fans sharing who they decided to give their second pair to and why. Our fans seems to really appreciate the ability to treat a friend and we got a chance to expose our brand.

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